We have an easy refund policy for both incident based plans and subscription based plans. In case of a subscription based plan, the customer can ask for a full secure in the event that Trident Cyber Works Limited was not able to complete any single task within the first 30 days of the subscription. If Trident Cyber Works Limited was able to complete either one or more of your tasks, the fees will no longer be refundable. Apart from this, Trident Cyber Works Limited can accept or reject any claim for secure based on the particular case. Trident Cyber Works Limited can also accept to provide a partial secure after deducting the necessary service charges.
In the case of one-time payment based plans, refunds can be availed under the following circumstances:
The customer had all the prerequisites that were necessary to complete the task and yet Trident Cyber Works Limited couldn’t complete when the account was active.
The claim for secure should be made within 15 days that an Trident Cyber Works Limited expert works on the same case.
If the task is out of scope for that particular plan, the customer can claim a secure..
Need help?
Contact us at finance@tridentcyberworks.com for questions related to refunds.